Privacy policy
At Enerexa, we understand that customers expect their information to be handled responsibly. This Privacy Policy explains the types of information that may be processed when you browse our online store, purchase a product, request assistance, or otherwise interact with us.
Information Connected With an Order
When you complete checkout or communicate with us about a purchase, we may receive information including:
- Your name
- Email address
- Telephone number, when provided
- Billing information
- Delivery address
- Products ordered
- Transaction and order information
- Customer-service correspondence
- Return or exchange requests
- Product questions
- Other information you voluntarily send to us
If our store offers customer accounts, information associated with an account may also be processed.
Information Generated by Your Visit
Certain technical details may be collected automatically through our website and supporting technology.
Examples may include:
- IP address
- Browser and device type
- Operating system
- Approximate geographic area
- Pages visited
- Products viewed
- Referring website or source
- Website interactions
- Cookie and session identifiers
We may use this information to understand website activity, improve performance, troubleshoot problems, and help protect our services.
What We Do With Information
Information may be used to:
- Accept and process orders
- Verify transactions
- Prepare purchases for fulfillment
- Send order confirmations
- Communicate shipment information
- Respond to customer questions
- Manage returns and exchanges
- Issue approved refunds
- Detect suspicious transactions
- Maintain business records
- Improve our website
- Communicate important service information
Where appropriate, we may also send promotional messages. Marketing emails can generally be discontinued using the unsubscribe option included with those messages.
Payments
Payment transactions may be handled by independent payment processors.
When payment details are submitted, the information necessary to complete the transaction may be processed by the applicable payment provider.
Enerexa does not intentionally store complete credit or debit card numbers within its own website systems.
Companies That Help Us Operate
Information may be made available to service providers where reasonably necessary to operate our store, including:
- Payment processors
- Shipping carriers
- Fulfillment providers
- Website-hosting services
- Customer-support systems
- Email and communication platforms
- Analytics providers
- Fraud-prevention services
Information may also be disclosed when required by applicable law or valid legal process.
If Enerexa participates in a merger, acquisition, restructuring, or sale of business assets, relevant information may be transferred as part of that transaction.
Enerexa does not sell customer personal information for money.
Cookies
Our website may use cookies or similar technologies to support functions such as:
- Maintaining shopping carts
- Completing checkout
- Remembering preferences
- Measuring website usage
- Improving performance
- Supporting website security
Most browsers allow users to manage cookies. Some functionality may not work properly when essential cookies are disabled.
Security and Retention
We use reasonable measures intended to protect information from unauthorized access, alteration, misuse, or loss.
No method of online transmission or electronic storage can guarantee absolute security.
Information may be retained for as long as reasonably necessary for order fulfillment, support, accounting, returns, refunds, dispute resolution, fraud prevention, or applicable legal requirements.
Your Privacy Choices
Depending on applicable law, you may have rights concerning certain personal information, such as requesting access, correction, or deletion.
Privacy requests may be submitted to:
We may request reasonable verification before acting on certain requests.
Children's Information
Enerexa is not directed toward children under 13, and we do not knowingly seek personal information directly from children under 13.
Policy Updates
This Privacy Policy may be updated as our website, services, or operating practices change.
The latest version will be published on our website.
Contact
Enerexa
Email: support@enerexa.us