Shipping policy
This Shipping Policy explains the delivery options, tracking procedures, and shipment-related terms used by Enerexa.
Shipping Coverage
Enerexa provides delivery throughout the United States.
Free Shipping
We offer free shipping on all orders.
No additional standard shipping charge is added to eligible purchases.
Available Delivery Speeds
Estimated U.S. delivery times are:
Free Standard Shipping: 4–8 business days
Express Delivery: 3–6 business days
Delivery periods are estimates rather than guaranteed arrival dates.
Order Cut-Off
Our stated order cut-off time is:
12:00 AM Eastern Standard Time (GMT-5:00), New York time
Orders received outside the applicable processing period may begin processing during the next available period.
Shipping to Different Locations
We currently do not divide one order among multiple shipping addresses.
If you need products delivered to separate locations, please place a separate order for each address.
Shipment Tracking
After your order ships, you will receive an email containing the applicable tracking number.
Carrier tracking systems may require up to 48 hours before updated shipment activity becomes visible.
Order Has Not Arrived
If your package has not arrived within 20 days after receiving your shipping confirmation email, please contact:
Include your:
- Name
- Order number
so we can review the available shipment information and assist you.
Product Arrived Damaged
If merchandise arrives damaged, contact us promptly.
Please include:
- Your order number
- A clear photograph showing the damaged product
Additional photographs of the package may also be useful when reviewing the issue.
Shipping Assistance
Enerexa
Email: support@enerexa.us